My Account
- Logging into my Order History to view purchases.
- Can I store my credit card info in my account for future purchases?
- I placed an order with See Tickets, but not the US-based site.
- How do I change the email address, name, or phone number on my See Tickets account?
- I forgot which email address I used at checkout and cannot login to my account.
- I forgot my password.
Buying Tickets
- My card was declined and I received "Do Not Honor" message. What does that mean?
- Why were the tickets I purchased more expensive after I put them in my cart?
- How do I purchase tickets?
- I am having difficulty making a purchase, help!
- Why is there a limit on the number of tickets I can buy?
- I have a question about details of the event.
Payment / Billing
- My order was refunded due to being "high-risk." What does that mean?
- My order is in "chargedback" status. What does that mean?
- Can I use a gift card to place my order?
- My order shows as "pending" in my bank account, but I don't see it in my See Tickets account.
- I need to change the card that will get charged for my next payment.
- Can I cancel my payment plan?
Getting My Tickets
- Will I be charged a replacement wristband fee?
- How can I track my shipped ticket order?
- Help, I can't print/view my PDF receipt/ticket
- How to pick up at Will Call
- I've lost my shipped ticket. Can you send them to me again?
- Can I change the shipping address for my order?
Refunds / Exchanges
- I bought Flower Fields tickets but can no longer attend on the date or time on my tickets
- The event was canceled or rescheduled to a different date. What do I do?
- What is your refund policy?
- What is your Upgrade and Exchange policy?
- I accidentally placed a duplicate ticket order.
- Why are fees non-refundable?
Technical Issues
- I'm having issues with the Event Discovery App.
- I am an event organizer needing assistance.
- I received an error message while making a purchase.
- My order failed, what do I do now?
- I'm trying to update my card but receive an error that I already have a card on file.
- My order failed because my CVV2 is wrong.